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UNPARALLELED CUSTOMER SERVICE
In this program, Sadie helps you understand how relationships affect customer service. The customer never forgets.
You will learn:
- What is customer service?
- How to understand what your customer wants.
- Developing a customer service consciousness.
- Developing relationships.
Developing a Customer Service Consciousness.
- What is customer service?
- What is YOUR customer guarantee?
- Define what customers want?
- Listen to your customers.
- Everybody sells.
- Who is the customer?
- Internal customer service.
- External customer service.
- Identify the most useful and effective networking opportunities.
- Put your USP to work.
- Maximize usage of your products and services.
- Probing - when and how to ask the right questions.
- Developing relationships.
- Consultative selling.
- Handling concerns.
- Creative, innovative thinking.
- The customer never forgets.
- Focus on results.
- If all of a sudden your performance alone were to set the standard for your company or industry, what behaviors would you change? What behaviors would remain the same?
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